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Faster, smarter, better enterprise apps

Unified enterprise knowledge
> Governed everyday action

Overcome application overload, context scarcity and keyman risks with TELA's Agentic Enterprise Application Management.

Try TELA now

Meet TELA

Your Agentic Enterprise Application Management Org.

Building on the foundation of unified enterprise knowledge for faster, more accurate and governed action.

TELA Assist

Grounded answers for frontline teams

Fewer escalations

TELA Triage

Evidence-based diagnosis

Faster, accurate triage

TELA Impact Analysis

Change impact for new deployments

Safer, faster deployments

TELA Knowledge

Self-service and the enterprise knowledge fabric

Curates, versions and retrieves enterprise knowledge, so business users get interactive, actionable answers.

Better first-contact resolution

How TELA works

Agents act on the nimble foundation of enterprise knowledge

TELA connects past and present data points into approved knowledge that agents can trust.

Evidence-led triage for service management teams

Triage teams see full reconstruction of the expected flow along with evidence and hypotheses.

  • Hypotheses and root-cause analysis
  • One evidence timeline across logs, changes and prior incidents
  • Competing causes ranked by supporting and opposing evidence
  • Approved next action and escalation owner
  • Evidence pack for engineer intervention
Explore Triage →
Decision outputIllustrative

Known-issue match

KI-2291 · Fraud rule timeout after rule deployment
Resolved previously in 40 min by rolling back the timeout threshold.

Probable root-cause area

Falcon rule engine

Confidence

High · 3 sources agree

Named gaps

No telemetry available for the scheme connector after 09:40. Excluded: staging logs (wrong environment).

Grounded answers for frontline teams

Application management teams get answers and the evidence behind them, scoped to what they are allowed to see.

  • Evidence-backed answers with source, freshness and confidence
  • Resolution of repeated incidents
  • Hand-off to triage for deeper investigation
  • Recommended next steps from approved runbooks
  • Role-based access on every retrieval
Explore Assist →
AssistIllustrative
Merchant reports intermittent declines on POS after 9:30. What should I check first?
Check Falcon response times first. A rule change was deployed at 09:31 and a similar pattern was resolved previously by rolling back the timeout threshold.
KI-2291Change CHG-4410Runbook RB-17
Confidence: high · Freshness: 12 min · 1 source excluded (no access)

The enterprise knowledge fabric

Sources become governed knowledge objects: versioned, permissioned and approved by people before release.

  • Connectors for code, databases, documents, tickets and logs
  • Provenance, owner and ACL on every object
  • Curator approval before anything is published
  • SME input transcribed, attributed and versioned
Explore Knowledge →
Knowledge workbenchIllustrative

Systems

18

Flows

64

Awaiting review

23

Review queue

Runbook: card-scheme timeout handling · Review
Flow map: POS authorisation · Approved

Change impact for engineering teams

Engineers and coding agents see the business impact, dependencies and tests before implementation.

  • Affected flows and dependencies
  • Mandatory regression and operational tests
  • Runbook, monitoring and release updates
  • Prior incidents and queue thresholds in the area
Explore change impact →
Change impactIllustrative

Change

Authorisation timeout rule for a merchant segment

Dependencies

Gateway · BASE24 · TIBCO · Fraud screening

Release checklist

Regression · monitoring · rollback · runbook update

Who is TELA for

TELA across the enterprise

One governed operating memory supports business & technical users through role-specific experiences

1

Support and triage

Known-issue matching, expected-versus-observed flow, evidence-led escalation and RCA.

2

Engineering

Code, schema and dependency context, change impact and environment-aware investigation.

3

Service leaders

Fewer escalations, grounded answers, and measurable resolution outcomes.

4

Business and knowledge users

Trusted retrieval and governed access to documents and decisions.

5

Assurance

Regression scope, risk paths and validation evidence for release readiness.

6

Governance and architecture

Curation, access control, audit and architecture visibility.

Why TELA

Designed for accuracy, lineage and control

With the functionality, boundedness, care and security of applications custom-built for enterprise needs.

Yours end-to-end

  • Deployed inside your environments
  • Whitelabelled to you; managed by your infra team
  • Self-controlled intelligence engine built for you

Based on evidence

  • Every claim cites its source
  • Every answer comes with provenance, freshness and confidence
  • Excluded sources are named with reason for exclusion

Governed by construction

  • Every change records tenant scope, trace context & audit event
  • Read-only by default
  • Data is authorised per resource and per purpose, revocably

Built on knowledge

  • Systems, code, delivery artefacts & live ops in one memory
  • SME input transcribed, attributed and versioned
  • Role-based access and presentation

Get started

Start with one system, prove value, then scale

With one critical system, selected flows, real incidents, minimum viable sources and a value scorecard.

1ScopeSystem, flows and success measures
2OnboardConnect docs, tickets, logs, code, SMEs
3ValidateReplay real incidents and changes
4ActivateRun triage with your operators
5Decide scaleReview scorecard and roadmap

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See TELA on your own incidents

Tell us about one critical system. We will show you what a bounded pilot looks like.

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